Tell-all: How we got through Facebook App Review

Facebook introduced the new App Review process to ensure developers use granted permissions for no ill intent. Processing lasts up to several weeks, and in case of a rejected submission, feedback can be generic and scarce. Thus, we would like to share our experiences and describe how we got our app approved.

Continue reading

Fastest on the planet: From zero to chatbot in less than 60 seconds

July 04, 2018

Share on Facebook Share on Twitter

Instead of ‘Zeta Chatauri’, our latest release should really be known as ‘Cheetah Chatauri’, because signing up and activating a chatbot for a page has gotten super fast! Random piece of information: ‘Cheetah’ is ‘Gepard’ in German. Actually, not that random: The chatpointment web app is now also available in German!

Continue reading

The doors are open!

June 21, 2018

Share on Facebook Share on Twitter

Our latest release ‘Epsilon Chatauri’ makes chatpointment available to the public. Service providers can sign up and get a free appointment chatbot for their Facebook page within minutes.

Continue reading

Do you even chat, bot?

May 28, 2018

Share on Facebook Share on Twitter

Chatbots are mushrooming everywhere, but upon closer inspection, many are not as chatty as their name suggests. Instead, messaging apps are often used as a channel to deliver app-like experiences with bots relying on GUI widgets provided by the underlying messaging platform.

Continue reading

Here's my number, so call me maybe...

May 24, 2018

Share on Facebook Share on Twitter

Sometimes things don’t go as planned. Service providers may be forced to cancel an appointment on short notice. If so, they must inform their clients in time to avoid a terrible customer experience. Besides directly messaging a client, chatpointment now allows to collect additional, urgent contact information as part of the booking conversation.

Continue reading

Good looking, quick booking!

May 09, 2018

Share on Facebook Share on Twitter

Our latest ‘Delta Chatauri’ release was all about improving the booking experience. We have overhauled the look-and-feel of conversations and the appointment details page which clients can visit to import a booking into their private calendar.

Continue reading

Health care showcase in German

April 24, 2018

Share on Facebook Share on Twitter

Our second showcase is the fictional dental clinic Praxis Biss-Fest that demonstrates the applicability of chatpointment in the health care domain. As the name indicates, this demo is in German, which is the first language other than English that is available for chatpointment.

Continue reading

Smart Standby: How our bot knows when to shut up

April 16, 2018

Share on Facebook Share on Twitter

Our latest ‘Gamma Chatauri’ release introduces a feature which makes chatpointment’s chatbot work in conjunction with manual messaging. Businesses corresponding with their customers personally on Messenger can now automate their booking conversations, without handing off their messaging to a chatbot, only.

Continue reading

Polyglot chatbot design or How German snakes sound like

April 05, 2018

Share on Facebook Share on Twitter

Internationalization and localization are well understood software engineering topics in general, but chatbots are a special breed of applications. They largely rely on natural language as input and designing for multi-language support needs to account for that.

Continue reading

Branded appointment details

March 15, 2018

Share on Facebook Share on Twitter

In our latest ‘Beta Chatauri’ release we have introduced a new way of presenting appointment details prior to booking to enhance the presentation of a businesses brand.

Continue reading

Multi-language support

March 01, 2018

Share on Facebook Share on Twitter

In our latest ‘Beta Chatauri’ release we have focused on multi-language support and made our chatbot ‘speak’ German.

Continue reading

Video: Your answering machine on steroids

January 29, 2018

Share on Facebook Share on Twitter

A picture is worth a thousand words… So we made a video to show how chatpointment benefits businesses by allowing them to hang up the phone and focus on success! Watch it at chatpointment’s Youtube channel or read on below (may contain spoilers!) if you are the ‘book-before-the-movie’ type.

Continue reading

Say when: Making your chatbot understand time

January 17, 2018

Share on Facebook Share on Twitter

We believe that chatbots should provide a rich conversational user experience allowing you to state your intentions they way you choose. We wrote about how we have instilled our chatbot with a good dose of common sense to understand us humans when we say ‘when’.

Continue reading

Booking of staff members

January 09, 2018

Share on Facebook Share on Twitter

With our new release, chatpointment introduces Marion and Marc to the Get Cut Or Try Dyeing Hair Studio Demo. With these two stylists we demonstrate in our live and publicly available showcase how customers can choose a certain staff member for their appointment.

Continue reading

New Beauty Services Showcase available

December 15, 2017

Share on Facebook Share on Twitter

We have released our first public showcase! It demonstrates how chatpointment can automate appointment bookings for beauty services. With chatpointment, business owners will be able to simply register their facebook page and instantly have our chatbot working for them. The chatbot is accessible through the business’ Facebook page or directly through Facebook Messenger.

Continue reading